Reading the status page
Signs of an outageReading the status page; When transfers stop starting.
Check Service Status first when a problem affects multiple parts of gettor rather than one transfer.
| Indicator | Tells you |
|---|---|
| Site | Whether the site is online |
| Accounts and libraries | Whether sign-in and library data are available |
| Transfer processing | Whether new transfers can start |
| Transfer demand | How many transfers are running and how many are waiting |
| Maintenance | Whether a site-wide notice is set |
| New transfers | Whether transfers are accepted right now |
| Downloads | Whether delivery is paused |
| Playback | Whether streaming is paused |
| Sign-ups | Whether registration is open |
The three summaries
- “Everything is running.” — nothing is paused or degraded.
- “Some parts are paused or degraded.” — read the indicators below it.
- “Status details are unavailable right now.” — the status check could not be completed.
Note: A long waiting list does not necessarily mean an outage. It can simply mean transfer capacity is busy.
When transfers stop starting
New transfers wait instead of starting. Existing library files, downloads, and playback remain available.
If transfer processing is paused or unavailable, new transfers remain waiting until service resumes.
What you would see
- New transfers stay in Queued and never reach Starting.
- The status page shows transfer processing as paused or unavailable.
- Existing files, downloads and playback all behave normally.
What to do
Wait for processing to resume. Transfers keep their place; cancelling and re-adding moves them to the back.
Note: A transfer may briefly return to Starting during recovery. This does not mean progress was lost.