Things that look broken but are not

A transfer sitting at 0% with no progress bar

The transfer is fetching metadata. A percentage cannot be shown until the total size is known.

“Waiting for capacity”

gettor's transfer capacity is full. The transfer keeps its place and starts automatically when capacity opens.

A transfer that went back to “Starting”

gettor is recovering the transfer. Existing progress is not lost.

The dashboard says “Reconnecting…”

The dashboard's live connection dropped. Transfers continue and the display catches up after reconnecting.

Deleting a file did not free monthly allowance

Deleting a file frees storage, not monthly delivery allowance. The delivery allowance resets on its normal cycle.

Clearing finished transfers did not delete anything

Correct. Clearing the dashboard removes transfer entries only; it does not delete files from the library.

“Reconnecting…” on the dashboard

The live progress feed disconnected. Transfers continue and the display catches up after reconnecting.

The dashboard uses a live connection for progress updates. If it drops, the page shows Reconnecting instead of displaying stale data.

Why it drops

• A network blip, or switching between wifi and mobile data.
• A laptop waking from sleep.
• A tab that has been in the background long enough for the browser to throttle it.

What it does not affect

Transfers run on gettor's servers. A dashboard reconnect affects only live status updates, not the transfer itself.