How long files are kept
Retention and expiryFiles have no automatic expiry on any plan. They stay in your library until you delete them.
Files have no automatic expiry on any plan. They stay in your library until you delete them.
What happens when a paid plan ends
| How it ended | What happens to files that had no expiry |
|---|---|
| You cancelled | After cancellation, the paid plan stays active through the period you already paid for. The recovery deadline shown in Account applies afterward. |
| A renewal payment failed | After a failed renewal, paid access continues during the payment grace period. Free limits and the recovery deadline shown in Account apply afterward. |
| You moved to a smaller plan | After moving to a smaller plan, the recovery deadline shown in Account applies. Files that already had an expiry keep it. |
Free download limits apply during a recovery period.
Renewing during a recovery window
Resubscribing before the recovery deadline keeps files that have not expired. Expired or deleted files cannot be restored.
Careful: A file that already has an expiry keeps that date. Upgrading removes the expiry only from files that have not already expired.