“This account has been disabled”
Account settingsA disabled account cannot sign in until support resolves it.
A disabled account cannot sign in, and its existing download and playback links stop working.
Why it happens
- Repeat copyright infringement — three valid notices within 12 months.
- Content that is never permitted under any circumstances.
- Fair-use escalation that did not resolve at earlier steps.
- Attacking or probing the service.
What to do
Sign in with your password or Google as usual. When the account is disabled, the sign-in page offers Request a review: tell us what happened, and a person reviews it and emails the decision to the account's address. Mistaken disables can be reversed; closure for repeat infringement is permanent.
Note: If an account is closed, its library is deleted at that moment and cannot be restored. Raise any dispute while the account is disabled, before it is closed.