If you lose your authenticator
Two-factorUse a recovery code. Without one and without the app, the account cannot be recovered.
At the two-factor prompt, you can use one of your eight recovery codes instead of the six-digit authenticator code. Each recovery code works once.
- Sign in with a recovery code.
- Turn two-factor off in the security section.
- Set it up again on your new device, and save the new recovery codes.
If you have no recovery codes either
If you lose both your authenticator and all recovery codes, the account cannot be recovered. Support cannot bypass two-factor authentication.
Careful: Before changing phones, move your authenticator or turn two-factor off and set it up again on the new device.