When you cannot sign in

1. 1Check how the account was created. Accounts created with Google do not have a gettor password, so use Google sign-in.
2. 2Tick the bot check again — a completed one expires after a few minutes.
3. 3Confirm the email address, including which of your addresses you actually signed up with.
4. 4Reset the password if you are unsure of it. It is quicker than guessing.
5. 5If two-factor authentication is on, enter the current code rather than one that is about to expire.

If it says the account is disabled

A disabled account will not be restored by signing in again. See “This account has been disabled”.

Resetting a forgotten password

Request a link from the sign-in page; it arrives by email and is single-use.

A reset link is emailed to you and works once. You do not need to know the old password.

1. 1On the sign-in page, choose the forgotten-password link.
2. 2Enter your account email address.
3. 3Open the message titled “Reset your gettor password”.
4. 4Follow the link and set a new password of at least eight characters.

If nothing arrives

• Check the spam folder — a first message from a new sender often lands there.
• Make sure you used the address the account was created with.
• If the account signs in with Google, there is no password and no reset email will be sent.