Every error message, and what it means

Error messages

Every error message, and what it means; Maintenance messages and what each one pauses.

Find the message you saw.

Adding a transfer

Message	What it means
Verify your email address before adding transfers	The account’s email is unconfirmed. Open the link in the confirmation email, or resend it from your account page.
This torrent is already in your queue.	The same torrent is already running. Wait for it, or cancel it first.
This torrent is no longer available.	It has been stoplisted and cannot be added by anyone.
This torrent has been removed following a copyright complaint	A valid notice covers this content. It cannot be added.
Transfers are paused for maintenance	Service-wide, not your account. The status page will confirm it.
That is not a .torrent file.	The uploaded file did not parse as a torrent. Check it is not renamed from something else.

Limits

Message	What it means
Not enough storage left on the plan for this torrent	The finished size will not fit in your library. Delete files or move to a larger plan.
The downloaded files no longer fit in the plan storage	Space ran out while this was downloading. Free some and try again.
Monthly transfer limit reached	Your monthly downloads-and-streaming allowance is spent. Files are safe; delivery resumes at the reset.
Parallel download limit reached	Too many downloads at once for your plan. Let one finish.
Streaming is not included in this plan.	Playback is a plan feature. Download the file instead.

A transfer that failed

Message	What it means
No metadata arrived in time	Nobody in the swarm answered with the file list. Usually a dead torrent.
The download made no progress for too long	The file list arrived but no peer would send the remaining pieces.
The torrent could not be started — it may be malformed.	The torrent was refused before it could begin. Try a different copy.
The torrent could not start. Try again shortly.	A transient problem on our side. Re-adding usually works.
This torrent contains file paths that are not safe to store	Absolute, over-deep or over-long filenames. gettor will not store them.
A downloaded file failed safety validation	A file did not pass the checks made before storing. Ours to investigate.
The files could not be saved after several attempts.	The file could not be saved. Try again; contact us if it repeats.
The transfer stopped unexpectedly.	The transfer stopped unexpectedly. Re-add it.

The library

Message	What it means
A folder cannot be moved into itself.	The move would create a loop. Nothing was changed.
A folder cannot be moved into one of its own subfolders.	Same reason. Pick a destination outside the folder you are moving.
Destination folder not found.	The target was deleted or renamed. Reload and retry.
Some of those files were not found.	Part of the selection is gone. Reload the listing.
That selection is larger than the zip limit.	Archive the files in smaller groups, or download them individually.
There is nothing to zip in that selection.	The folder or selection holds no files.
This file type cannot be played in the browser	AVI, WMV, FLV and non-media files are download-only.
This download link is no longer valid	The short-lived link expired. Start the download again.

Account

Message	What it means
Bot check failed	Tick the checkbox again — a completed check expires after a few minutes.
That code is not valid — check the time on your device	Two-factor clock drift. Turn on automatic time.
This account signs in with Google	There is no gettor password on this account to change.
This account has been disabled.	Contact support.
Your session has expired — sign in again	Sessions last 30 days, and a password change or Sign out everywhere ends them sooner.
New sign-ups are paused	Registration is closed. Existing accounts are unaffected.
Paid plans are not available yet.	Paid plans are not open.

Tip: If the message is not here, search the help centre for its exact wording.

Maintenance messages and what each one pauses

Transfers, downloads and playback can each be paused independently of the others.

gettor can pause parts of the service separately rather than taking everything down. Three switches matter to you, and each has its own message.

Message	What still works
Transfers are paused for maintenance	Your library, downloads and playback
Downloads are paused for maintenance.	Transfers, browsing, playback
Streaming is paused for maintenance.	Transfers, browsing, downloads

Nothing is lost while paused

Queued transfers keep their place and resume when the pause lifts. Your files are untouched throughout — a pause stops new work, it does not remove anything.

Note: A site-wide maintenance banner appears at the top of the app when one is set, so you usually know before you hit the message.