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“Streaming is not included in this plan”

When playback fails

Playback is a plan feature. Where it is not included, files are still downloadable.

Playing a file in the browser is checked against your plan before playback starts. Where the plan does not include it, you will see:

Streaming is not included in this plan.

What still works

Downloading. The file itself is unaffected and can be taken to a desktop player, which will usually handle more formats than a browser anyway.

Note: This is a different message from “Streaming is paused for maintenance”, which affects everyone and is reported on the status page.

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